No returns or exchanges will be accepted after the 30 days period.
To receive a refund your item must be unused and returned in its complete original package, which must be undamaged. If the item or packaging is not satisfactory we will contact you.
Contact us at sales@lightairthailand.com. Please include your receipt and tell us about the reason for your return. We will email you a return shipping label.
Use the return shipping label and include your receipt into the package. Call the carrier printed on the shipping label to schedule a pick-up or leave the package at one of their many service points.
All shipping charges will be the responsibility of the customer. This means that LightAir will deduct the initial shipping fee plus the return shipping fee from the amount we will refund you. The return shipping fee is the same as the initial shipping fee you were charged at order.
The refund will be processed as soon as we have received the item at our warehouse. With bank delays this might take up to 10 bank days