Terms & Conditions

terms and conditions Lightair

Shipping fees

LightAir Thailand have warehouses in Chonburi, and Bangkok and accept Thai Baht. 

Please notice that VAT is included in all visible prices in the shop. If we are requested to ship outside of Thailand possible custom fees are always payed by the customer.

LightAir Thailand cannot be held responsible for any VAT or customs matters.

We do not ship the the USA or Europe. Please visit www.lightair.com if you require our products to be shipped to these regions.

Thailand

FREE

Order Process

Once you have completed the payment, an e-mail confirmation will be sent to your registered email. This will have your order number, complete order details and shipping address. Please save it for your records.

Orders will be processed within 24 hours of receipt (Mon-Fri).

Orders will be shipped within 48 hours of receipt (Mon-Fri).

Time for delivery is usually 1-3 days depending on destination.

Return & Exchange

We really want you to be happy with your purchase. However if you for some reason is not satisfied with your item you may return or exchange it within 30 days of purchase.

Return

No returns or exchanges will be accepted after the 30 days period.

To receive a refund your item must be unused and returned in its complete original package, which must be undamaged. If the item or packaging is not satisfactory we will contact you.

Contact us at sales@lightairthailand.com. Please include your receipt and tell us about the reason for your return. We will email you a return shipping label.

Use the return shipping label and include your receipt into the package. Call the carrier printed on the shipping label to schedule a pick-up or leave the package at one of their many service points.

All shipping charges will be the responsibility of the customer. This means that LightAir will deduct the initial shipping fee plus the return shipping fee from the amount we will refund you. The return shipping fee is the same as the initial shipping fee you were charged at order.

The refund will be processed as soon as we have received the item at our warehouse. With bank delays this might take up to 10 bank days

Exchange

No returns or exchanges will be accepted after the 30 days period.

To exchange your item it must be unused and returned in its complete original package, which must be undamaged. If the item or packaging is not satisfactory we will contact you

Please send us an email to sales@lightairthailand.com and inform us you wish to change the product. Please include your receipt and tell us about the reason for your exchange. We will email you a return shipping label.

Use the return shipping label sent to you and include your receipt into the package. Call the carrier printed on the shipping label to schedule a pick-up or leave the package at one of their many service points.

Place a new order. You will be refunded the full amount for your first order and charged for the new order placed.

We will not charge you any extra for the return shipping when exchanging a product. Please remember to send us an email regarding the exchange so that we do not charge you any extra for the return shipping.

Damaged item and claims

Inspect your items thoroughly before signing the delivery receipt. If the package is damaged, please inform the carrier and remark on the delivery paperwork and refuse delivery. You must contact us at sales@lightairthailand.com within 24 hours to report damage.

For any warranty claim please see details of LightAir limited warranty here

Personal data policy

Read our personal data & privacy policy here

Thank you for visiting our terms & conditions page. If you have any additional questions please contact us, we will be happy to help.